Privacy Policy

Last updated: May 5, 2025

Tie's Cleaning Machine ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services ("Service"). It also outlines your privacy rights and how applicable laws protect you.

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Data

When using our Service, you may be asked to provide certain personally identifiable information, which may include:

  • Full name
  • Email address
  • Phone number
  • Address, City, State/Province, ZIP/Postal code
  • Usage data (e.g., information collected automatically when using the Service)

This information is collected to communicate with you directly about your use of the Service, relevant promotions, service updates, or job site notifications.

Example Messages:

  • "Hey John Doe, we will be having a March Madness discount!"
  • "Hey Mary Doe, your site is closed today. Please stay safe and stay home!"

All data is collected with the understanding that it will only be used for communication purposes directly related to Tie's Cleaning Machine operations.

2. Use of Your Personal Data

We may use your personal data for the following purposes:

  • To provide, operate, and maintain our services
  • To manage your account and access as a registered user
  • To notify employees of job site updates or urgent issues (e.g., closures due to inclement weather)
  • To send promotional announcements to customers
  • To receive images from employees (e.g., job site photos)
  • To respond to inquiries or support requests

Your data will not be sold, rented, traded, or otherwise shared with third parties for marketing or promotional purposes.

3. SMS Communication and Opt-Out

SMS Terms:

  1. Employees may receive SMS updates regarding job sites.
  2. Customers may receive promotional content and event announcements.
  3. You may opt-out at any time by replying "STOP" to any SMS received.
    • You will receive a confirmation of your opt-out.
    • To re-subscribe, follow the original sign-up method.
  4. If you need assistance, reply "HELP" or contact us at: info@tiescleaningmachine.com
  5. Message frequency may vary.
  6. Message and data rates may apply. Check with your wireless provider.
  7. Carriers are not responsible for delayed or undelivered messages.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Compliance with legal obligations
  • Dispute resolution
  • Enforcement of our agreements and policies

Once your data is no longer needed for these purposes, it will be securely deleted or anonymized.

5. Data Security

We take the security of your personal data seriously. All communications are conducted via TCM-issued devices monitored by a trusted cybersecurity provider.

Example:

Text messages sent to or from employees and clients are not transmitted over unsecured Wi-Fi networks.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.

When material changes occur, we will notify you via email and/or a prominent notice on our website or application prior to the changes taking effect.

We encourage you to review this Privacy Policy regularly to stay informed.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

info@tiescleaningmachine.com

SMS Terms and Conditions

  1. Tie's Cleaning Machine
  2. We send text messages regarding customer service, employee updates, announcements, and onboarding.
  3. You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  4. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to shakyra@tiescleaningmachine.com.
  5. Carriers are not liable for delayed or undelivered messages.
  6. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  7. For privacy-related inquiries, please refer to our privacy policy: https://tiescleaningmachine.com/privacy-policy.